Frequently asked questions

FAQs

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Where is your office located?

Our headquarters are located in the United States and Canada. Our warehouses are located in the United States, Canada, United Kingdom, Australia, and China.

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Where can I buy all the Glownie® products?

All the Glownie® products are exclusively available through this online store.

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Do you ship worldwide & how much does shipping cost?

Yes, we ship anywhere in the world. Our shipping rate is $4.95 USD for standard shipping and $8.95 USD for priority shipping with Insurance.

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What is your processing time?

Orders can sometimes take 1-2 days to process after placing the order before shipping out.

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What is your shipping time?

Our shipping time varies by location. These are our estimates:

  • United States: 5 - 10 days
  • Canada: 7 - 10 days
  • Australia: 5 -10 days
  • Europe: 4 - 7 days
  • Oceania: 8 - 12 days
  • Latin America: 8 -12 days
  • Other countries: 12 - 15 days
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Where can I find my tracking number?

When your items are shipped out, you should receive a notification from us via email providing you with a tracking number.

If you haven't received one or if the tracking number doesn't work, that's okay. Contact us, and we'll fix it!

If you need more detailed information, please send us an email at support@glownie.com, and we'll be happy to assist you!

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I checked my tracking code, but no information is showing. What should I do?

We understand that you’re excited to receive your order, but there’s no need to worry! If you’re not seeing any tracking information, it might be because you’re checking too quickly. Please allow at least 48 hours for the tracking to become available.

We first print the shipping labels, notify you, and then proceed to ship out the order. Please rest assured that you are our priority.